Some users have been complaining about 2011 MacBook Pro GPU issues since shortly after the systems launched. Symptoms of affected computers include "distorted or scrambled video on the computer screen," "no video on the computer screen (or external display) even though the computer is on," and unexpected restarts. Apple's page provides a tool you can use to check your system's eligibility. Whitfield Bryson & Mason is examining this issue further and there is a possibility that legal action could extend beyond the jurisdictions of California and Florida.Further Reading Latest MacBook Pros suffering from GPU-related freezesĪpple has just launched a MacBook Pro Repair Extension Program for Video Issues to provide out-of-warranty repairs for MacBook Pros and Retina MacBook Pros sold between February of 2011 and December of 2013.Īffected computers include 15- and 17- inch MacBook Pros from early and late 2011 and both 15-inch Retina MacBook Pro models.
APPLE 2014 MACBOOK PRO GPU UPDATE
Nevertheless, we’ve reached out to Apple for comment and we will update this post if we hear anything back. The legal filing also accuses Apple of largely ignoring customers that have complained, even those that attempted to reach out directly to CEO Tim Cook.Īpple has yet to comment on this lawsuit and, given that it generally remains tight lipped on matters such as these, it might not ever provide any official word regarding the case.
The lawsuit alleges that Apple has failed to reimburse customers that were forced to pay for out-of-warranty repairs that could cost between $350 to $600 to fix the GPU issues.
APPLE 2014 MACBOOK PRO GPU FREE
The most recent was in August, when Apple offered free battery replacements for some iPhone 5 models that were deemed to have defective batteries. MacBook Pro models that were affected by this problem would often have visual banding or malfunctions on the screen, especially when users were performing highly intensive tasks like watching high-resolution videos or using multimedia programs like the Adobe Creative Suite, Final Cut Pro and similar software.Īpple did offer a free video card replacement on some mid-2011 iMacs exhibiting similar symptoms, though the cards in the MacBook Pro are different, and recalls as a whole are rare. According to court documents, the issue stems from a defective AMD GPU that did not function correctly because of lead-free soldering that caused short circuiting among other problems. The lawsuit covers California and Florida residents that purchased an affected MacBook Pro model between approximately February 2011 and May 2012. The class-action lawsuit was filed by Kentucky-based law firm Whitfield Bryson & Mason on behalf of plaintiffs Zachary Book, Donald Cowart, and John Manners, a trio of individuals that accuse Apple of failing to rectify the graphical issues that have affected both 15-inch and 17-inch MacBook Pro models released in 2011. Following a petition with thousands of signatures related to GPU complaints, Apple has been named a defendant in a new class-action lawsuit filed against the Cupertino-based company in the United States District Court for Northern California over system failures and graphical issues affecting 2011 MacBook Pros.
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